T-Mobile assistant
T-Mobile assistant
An AI messaging tool assisting employees in customer support
An AI messaging tool assisting employees in customer support
An AI messaging tool assisting employees in customer support
When a customer calls T-Mobile, employees use a tool called Expert Assist to provide support. As a sr product designer on the Expert Assist team, I was responsible for integrating AI insights and messaging into the experience.
When a customer calls T-Mobile, employees use a tool called Expert Assist to provide support. As a sr product designer on the Expert Assist team, I was responsible for integrating AI insights and messaging into the experience.
Research showed that employees were overwhelmed by unstructured AI insights and viewed them as an obstacle to helping the customer.
I focused on relentlessly simplifying the experience by showing only the most important information at the right time.
Research showed that employees were overwhelmed by unstructured AI insights and viewed them as an obstacle to helping the customer.
I focused on relentlessly simplifying the experience by showing only the most important information at the right time.
This involved facilitating collaboration between the business, product, and AI teams. I also worked with the design systems team to introduce new patterns for designing with AI.
This involved facilitating collaboration between the business, product, and AI teams. I also worked with the design systems team to introduce new patterns for designing with AI.
Role
Sr product designer
Role
Sr product designer
Contribution
Product strategy
Prototyping
User experience
Visual design
Contribution
Product strategy
Prototyping
User experience
Visual design
Send an email for a full walkthrough.
Send an email for a
full walkthrough.
Let’s nerd out
Let’s nerd out
I solve interesting problems with good people.
With 12 years spent on product design teams large and small, I specialize in crafting thoughtful user interfaces.
No problem too hairy, no detail too tiny.
I use AI as a design material that must respect human dignity.
Experience
AI assistant
Text to CAD tool
Employee apps, design system
Legal accounting software
Agency work
Marlin Connections
Foodservice marketing
Barkley OKRP
Independent advertising
Classy Llama
Magento eCommerce
I solve interesting problems with good people.
With 12 years spent on product design teams large and small, I specialize in crafting thoughtful user interfaces.
No problem too hairy, no detail too tiny.
I use AI as a design material that must respect human dignity.
Experience
AI assistant
Text to CAD tool
Employee apps,
design system
Legal accounting software
Agency work
Marlin Connections
Foodservice marketing
Barkley OKRP
Independent advertising
Classy Llama
Magento eCommerce